Hospitals that invest in transcranial Doppler ultrasound don’t just need technology that works. They need a program that works, one where clinicians feel confident, workflows run smoothly, and someone picks up the phone when something goes wrong.
NeuraSignal builds the technology. NeuraCare builds the program around it.
NeuraCare is NeuraSignal’s customer success team, and their job starts the moment a hospital signs on. They sit with clinical teams to map out who performs exams and who reads them. They work with IT to connect the workflow from modality worklist to EMR. They help billing teams get set up correctly so the program is sustainable from day one. And when it’s time to go live, they’re there, standing beside the people doing the work, making sure no one feels alone in a new process.
As Madeline Bizzoco, Senior Director at NeuraSignal, explained:
Support from people who understand the clinical setting
One of NeuraCare’s biggest advantages is that many people on the team have worked in clinical environments themselves. Alyssa Cantarella, a customer success representative at NeuraSignal, explained why that matters:
That perspective changes the way support works.
When a clinician calls mid-shift with a question, the person answering understands what’s at stake. They know the environment. They know that patient care doesn’t pause for a broken workflow or a probe that needs replacing. So they move quickly, solving what they can on the spot, escalating what they can’t, and always making sure the hospital has a clear next step rather than an open question.
Not every problem can be solved instantly. A part may need to be shipped. A service engineer may need to be dispatched. An answer may take until the next morning.
But NeuraCare has learned that responsiveness itself carries weight. When a clinician calls on a Sunday afternoon and someone answers, the anxiety of the situation changes. They know they have not been left alone with the problem. They know someone is working on it.
That kind of reassurance is not a small thing in a hospital environment. It is often exactly what a team needs to keep moving.
Support that lasts
In medical technology, the post-sale experience is often where relationships quietly fall apart. The energy that defined the sales process disappears, and hospitals are left to figure things out largely on their own.
NeuraCare is a direct response to that pattern. The team supports the full program, including clinicians, physicians, IT, billing, administration, and service, because a TCD program that actually runs touches all of those areas. Their involvement doesn’t taper off after go-live. It evolves with the program.
Madeline frames it simply: “We want to make sure that their workflow and their patient care is never altered… it’s really building a program and supporting the program through the life of the equipment.”
NeuraSignal’s technology makes TCD more accessible and scalable. NeuraCare makes that promise real, inside the hospital, across the departments, for the life of the program.
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