NeuraCare Expert Support
NeuraSignal stands behind our quality by including a complimentary one-year support package with the purchase of our platform.
U.S Based
FDA-Cleared
Quality Guarantee
Extend your coverage up to an additional 4 years
One year of coverage is included with the purchase of a NeuraSignal system. You can purchase up to 4 years of additional coverage with discounts available on multi-year extended service agreements.
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NeuraCare
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Standard Warranty
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Coverage
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First year included
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Billable
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24/7 Phone Support
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On-Site Support
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Billable
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Loaner Devices
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Included + Expedited Shipping
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Billable
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Repair and Return
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Priority
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Standard
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Probe Coverage
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Not Available
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Software Updates
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New Feature Software Upgrades
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Billable
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Service is incredible. You guys always answer when we call. The hospital never closes, which means a lot to us. It keeps patient care rolling. You guys have even overnighted probes for us, which was a great help for us to keep patient flow going.
There’s also this dedication to customer success. We have had NeuraSignal come out multiple times to our institution – help with training, help with onboarding, guidance in between studies… If we’re having IT issues, they are either on the phone, they are there in person helping us manage this. And this really makes it possible for us to use different departments in our hospital to make sure we’re getting as many tests done as possible.
Warranties
Support Team
Minimal Down-Time
In the case that you need support with your device, our certified service and support experts are here to help.
Access to the NeuraSignal Academy
Access to the NeuraSignal Academy
I can’t say enough good things about the Medical Education team at NeuraSignal. Their vast knowledge and constant availability give me the confidence to reach out with any questions, knowing I will receive prompt and thorough answers. Additionally, their service is exceptional—with incredibly quick turnaround times on all replacement parts. No matter the time of day, I can call and get the support I need. It’s a relief to have such a reliable resource available especially with such a high volume of patients.”
Working with NeuraSignal has been an outstanding experience from the very beginning. The team has been professional, responsive, and exceptionally supportive throughout the entire process.
Post‑sales support has been consistently outstanding. Service requests are handled promptly, often with same‑day action, and a single call reliably initiates rapid response. In many instances, a technician or representative is dispatched to the site with replacement components or tools, minimizing downtime and preserving clinical workflow continuity.